The more you tell us, the faster and easier it will be to find your issue and solve your problem on the first contact.
Here’s some information that you try to should include in every support ticket:
- Your EasyBot account ID
- Campaign ID
- ManyChat Page
- ManyChat User ID (if the error is specific to a single user)
- Exact description of the issue
- Time that the issue happened
- Any previous history of what had happened with that person/user
- Anything else that may be relevant/unusual/noteworthy
In many situations, a quick Loom video is a great way to explain the issue you’re seeing.