There are two automations that we recommend that you configure in any ManyChat installation, which will give your chatbot basic responses in case your subscribers get off script or come in to the bot from your main Facebook page.
- the Welcome Message
- the Default Reply
If you’re running campaigns in your brand’s Facebook page, you most likely have already configured these messages to include product information, how to get help and so on.
If you haven’t already, we’ve prepared this quick video and template to give your bot a simple solution to keep your bot responsive.